WhatsApp automation
A set of rules that perform actions on WhatsApp without human intervention.
WhatsApp automation is any flow that frees the agent: keyword auto-reply, scheduled messages, after-X-hours follow-up.
The 4 pillars
- Keyword auto-reply — covers 40-60% of initial questions.
- Scheduled messages — programmed once, runs forever.
- Segmented blasts — right message, right person.
- Qualification flows — bot asks 2-3 questions before human takes over.