# Zapext > CRM and automation extension for WhatsApp Web. Used by 3,000+ businesses. ## What is Zapext Zapext is a Chrome extension that adds CRM, chatbot, bulk messaging, and automation features directly inside WhatsApp Web. It is designed for small and medium businesses that sell and support customers through WhatsApp. ## Key Features - **Kanban CRM**: Visual drag-and-drop sales pipeline inside WhatsApp Web - **No-code Chatbot**: Keyword-triggered automated flows (text, audio, images, buttons) - **Bulk Messaging**: Segmented campaigns with anti-ban pacing (random intervals, daily limits) - **Message Scheduling**: Automated follow-ups, reminders, and birthday messages - **Tags & Labels**: Segment contacts by interest, source, status, or custom criteria - **Quick Replies**: Pre-saved message templates for frequent answers - **Multi-user**: Multiple agents sharing the same WhatsApp number - **Reports**: Funnel analytics, campaign metrics, response time tracking - **Webhooks**: Integration with Shopify, Stripe, HubSpot, Pipedrive, and any webhook-compatible tool ## Pricing - Starter: R$29/month (or R$297/year) - Plus: R$59/month (or R$479/year) — includes multi-user, webhooks, priority support ## Use Cases Zapext is used by clinics, real estate agencies, marketing agencies, e-commerce stores, coaches, and course creators across Brazil and Latin America. ## Links - Website: https://www.zapext.com - Blog: https://www.zapext.com/blog - Contact (WhatsApp): https://wa.me/554896733563 ## Languages Available in Portuguese (pt-BR), English (en), and Spanish (es).