WhatsApp for delivery: orders, confirmation and loyalty

Restaurants and delivery depending on platforms pay 20-30% commission. WhatsApp as a direct channel cuts cost and builds relationships. Zapext professionalizes that channel.

Create free account

Delivery and WhatsApp: direct channel without commission

Restaurants paying 12-30% to iFood/UberEats. Own WhatsApp eliminates that cost.

The pains we solve

Order lost between messages at peak time
Customer doesn't know if order was accepted — calls to confirm
Menu sent manually every time
No reactivation of inactive customers

What changes with Zapext

Menu chatbot

Customer orders in chat, bot shows menu, captures address, and formalizes the order.

Automatic confirmation

After order, sends message with estimated time and status updates.

Night-shift offer campaign

Tag by peak hour. Sends promo to those who usually order in the morning.

Lost customer recovery

Detects who hasn't ordered in 14 days and sends return voucher.

Features that matter for your industry

Quick replies with menu and dish photos
Tags by neighborhood, ticket, frequency
Webhook for restaurant POS/ERP
Full customer base backup

Frequently asked questions

Does it replace iFood/Uber Eats?

Doesn't replace, complements. Loyal customer orders via WhatsApp and you save commission. Marketplaces still acquire new customers.

Can I send dish photos?

Yes. Quick replies support image, audio, and file.