Retail WhatsApp CRM: sell at the counter and online without losing customers

A store that sells over the counter and also takes orders on WhatsApp ends up with the clerk typing prices, shipping, and stock all day long. Zapext organizes that routine without changing the number your customers already know.

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The pains we solve

A customer asks 'do you have it in color X?' and the clerk retypes the same answer dozens of times a day
The customer list is scattered across each salesperson's phone contacts
Promotions and new collections never reach people who already bought
A customer message during the rush at the counter goes unanswered and the sale cools off

What changes with Zapext

Quick replies for price and stock

Ready shortcuts for the price list, payment methods, shipping, and store hours. The clerk replies in one click in the middle of the counter rush.

Collection and promo blasts

Import your base of past buyers, segment by tag, and send the new collection or sale with anti-ban pacing.

Order Kanban

Quote, Awaiting payment, Picking, Ready for pickup, Delivered. No WhatsApp order gets lost along the way.

Your store's customer base in your control

Everything in one place with local backup. If a salesperson leaves, the customer roster stays with the store, not on their phone.

Features that matter for your industry

Quick replies for price, shipping, payment methods, and Pix
Tags by product category, ticket size, and repeat customer
Segmented blasts with pacing control (anti-ban)
Local backup of your base — data stays on the store's computer, no cost per message

Frequently asked questions

Do I need another number or SIM for the store?

No. Zapext is a Chrome extension that runs on WhatsApp Web on top of the number the store already uses. You install it and start organizing the same WhatsApp.

Can several salespeople work the same number?

Yes. On the Plus plan, up to 4 users handle the same WhatsApp number, each with their own access.

Is there a cost per message sent in a promo?

No. The subscription is monthly (R$39 to R$79/month) with no per-message charge. Blasts go out with spaced pacing to protect the number.