Restaurant WhatsApp CRM: orders organized and customers who come back
A restaurant or delivery selling on WhatsApp lives the lunch rush with dozens of messages at once — menu, address, payment, 'is it on the way?'. Zapext organizes that flow during peak hours without changing your number.
The pains we solve
- During the lunch rush several orders come in at once and one gets lost mid-conversation
- Customers ask for the menu, delivery fee, and Pix and the clerk retypes it all every time
- A customer orders once and is never reminded to come back
- Combos and the daily special never reach existing customers
What changes with Zapext
Quick replies for menu and delivery
Shortcuts for the menu, delivery fee by neighborhood, Pix, and prep time. The clerk replies during the rush without retyping everything.
Order Kanban
Received, Cooking, Out for delivery, Delivered. No WhatsApp order stalls in the chaos.
Daily special and combos to your list
Import your customer base, segment by neighborhood or frequency, and promote the daily menu with anti-ban pacing.
Customers who come back
Tag anyone who hasn't ordered in a while and send a comeback coupon to reactivate them.
Features that matter for your industry
- Quick replies for menu, delivery fee, Pix, and hours
- Tags by neighborhood, order frequency, and favorite dish
- Daily-special and promo blasts with pacing control
- Local backup of your base — data stays on the computer, no cost per message
Frequently asked questions
Does it replace my delivery system or POS?
No. Zapext organizes the service and the orders that arrive through your WhatsApp. It runs on WhatsApp Web on top of the number the restaurant already uses.
Can I promote the daily menu to my customers?
Yes. You import the customer base, segment by tag (neighborhood, frequency), and blast the menu with spaced pacing so the number isn't banned. No cost per message.
Can more than one person handle it during the rush?
Yes. On the Plus plan, up to 4 users handle the same WhatsApp number at the same time.