WhatsApp for retail: sales, loyalty and customer service

A physical store that uses WhatsApp professionally sells more without increasing foot traffic. Zapext organizes service, activates the customer base, and runs blasts without bans.

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Physical retail and service digitalization

Clothing, shoe, optical, jewelry, pet and flower stores use WhatsApp as extension of in-person service.

The pains we solve

Salesperson writes the customer in a notebook and loses contact later
Promotion only reaches who walks in — entire base inactive
Online cart abandoned with no recovery
Centralized service on one phone becomes a bottleneck

What changes with Zapext

Base activation

Blast offers to the base segmented by last purchase and average ticket.

Automatic post-sale

Confirms order, thanks, asks for review, and cross-sells 30 days later.

Multi-seller

Whole team uses the same store number with lead assignment.

Catalog via quick reply

Sales rep sends product photo, price, and link in 1 click.

Features that matter for your industry

Tags by category, ticket, frequency
Blasts with anti-ban pacing (200-500/day)
Webhooks for ERP and e-commerce
Purchase history tied to chat

Frequently asked questions

Does it work for stores with multiple salespeople?

Yes. The Plus plan allows up to 4 sellers on the same number, each seeing assigned leads.

Can I integrate with my ERP?

Via webhook (Plus plan) with any system that triggers HTTP events.