Chatbot

Chatbot is software that conducts conversations automatically. On WhatsApp, chatbots typically work via keywords (rules) or button flows. Recently, AI (LLM) chatbots emerged but are still rare in small business.

Types

• Keyword — detects words and replies with ready script.
• Button flow — clickable options.
• AI/LLM — understands natural language.

What a good chatbot does

1. Triage in seconds.
2. Direct answer for what's deliverable automatically.
3. Smart handoff to human with context.

See: chatbot guide.