Churn
Customer cancellation or abandonment rate in a period — in SaaS, the most critical number after revenue.
Churn is cancellation/abandonment rate. Proactive WhatsApp reactivation cuts churn 15-25%.
Customer cancellation or abandonment rate in a period — in SaaS, the most critical number after revenue.
Churn is cancellation/abandonment rate. Proactive WhatsApp reactivation cuts churn 15-25%.